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TERMS OF SERVICE

Terms of Service

These are the terms for using the LogChain website, requesting demos and using the published content, and the rules for connecting third-party platforms to our integrations.

Last updated: · LogChain · CNPJ 66.583.828/0001-28

1.Acceptance and scope

These Terms of Service govern access to and use of the website logchain.ia.br, operated by LogChain Indústria de Software Ltda., registered in Brazil under CNPJ 66.583.828/0001-28 (“LogChain”, “we”). By using the website you confirm that you have read and agree to these terms and to the Privacy Policy.

Use of the LogChain platform (ERP, AI-powered CRM, integrations and other modules) is governed by a specific agreement signed with each customer company, which prevails over these terms with respect to the platform. The rules for the integrations with third-party platforms are in Integrations with third-party platforms.

2.Purpose of the website

The website is informational and commercial. It presents the LogChain platform, its modules, integrations, onboarding and contact channels, and lets visitors request demos and proposals. Its content is not legal, tax, accounting or technical advice.

3.Acceptable use

You agree to use the website lawfully. You must not:

  • attempt to access areas, systems, servers or data that are not publicly available;
  • introduce malicious code, exploit vulnerabilities or interfere with the website’s operation;
  • use bots or scripts to scrape content in bulk or submit forms;
  • provide false information or third-party data without authorization;
  • copy or distribute the website’s content except as permitted by these terms or by law.

4.Demo requests and proposals

Submitting a demo or proposal request is a request for commercial contact. It does not create a contract or an obligation for either party. Proposals are individual, based on the scope gathered in each case, and valid for the period stated in them. Any contract for the platform is formalized in a separate agreement that includes service, support and data processing terms.

5.Integrations with third-party platforms

The LogChain platform offers integrations with WhatsApp, Facebook, Instagram, TikTok, Google and YouTube, described on the Integrations page. By connecting accounts from these platforms, the customer company:

  • confirms that it owns the accounts or is authorized to connect them and to grant the requested permissions;
  • remains subject to each platform’s terms and policies, such as the Meta Platform Terms, the WhatsApp Business Policy, the TikTok developer terms, the Google APIs Terms of Service and the YouTube Terms of Service, as well as each platform’s advertising policies;
  • is responsible for the content it publishes, the ads it runs and the messages it sends, and for obtaining any consent required by law, including to contact people on WhatsApp;
  • may disconnect its accounts at any time, which revokes LogChain’s access as described in the Privacy Policy.

The availability of each feature depends on the rules, reviews and operation of each platform, which may change or suspend them without notice. LogChain is not affiliated with, sponsored or endorsed by these companies, and partner badges are only displayed after they are granted by each program.

6.Information and screenshots

Screenshots, demos and descriptions on the website come from demo environments with fictitious or illustrative data and may not reflect the latest version of the product. Features may vary according to the plan, configuration, applicable law and third-party services, and may be changed or discontinued subject to customers’ contractual terms.

7.Intellectual property

The LogChain brand, logo, texts, images, screenshots, layout, source code and other elements of the website and the platform belong to LogChain or its licensors and are protected by Brazilian law. You receive a limited, non-exclusive, revocable license to view the website’s content for informational purposes.

Third-party brands mentioned on the website, such as WhatsApp, Instagram, Facebook, Meta, TikTok, Google and YouTube, belong to their respective owners and are mentioned only to describe compatibility or integration.

8.Limitation of liability

The website is provided “as is”. To the extent permitted by Brazilian law, LogChain is not liable for indirect damages, lost profits, unavailability, connection failures, decisions based solely on the website’s informational content, or third-party content and services. Nothing in these terms limits liability that cannot be limited by law, including under Brazil’s Consumer Protection Code where applicable.

9.Changes to these terms

LogChain may update these terms at any time. The current version is always available on this page, with the date of the last update shown at the top. A Portuguese version is available at Termos de Uso.

10.Governing law and jurisdiction

These terms are governed by the laws of the Federative Republic of Brazil, including Law No. 12,965/2014 (Internet Civil Framework) and Law No. 13,709/2018 (LGPD). Any disputes will be settled by the courts of the district where LogChain has its registered office, in Brazil, except where consumer protection law provides otherwise.

11.Contact

Questions about these terms can be sent to contato@logchain.ia.br.